Flybe the first airline to invest in new technologies at Cardiff Airport

Flybe, Europe’s leading low cost regional airline, has completed the installation of three new self service electronic check-in kiosks at Cardiff Airport, offering passengers an additional choice at check-in. Flybe is the first airline to invest in this technology at the airport, confirming its commitment to customer service at Cardiff.

The investment in Self Service kiosks was key to the ongoing focus to drive passengers to the most cost effective check in channels, whilst at the same time providing more choice and ease through the airport to both business and leisure customers. Initial indications have exceeded expectations with over 40% of Flybe’s customers throughout the UK already using electronic check-in solutions.

Simon Lilley, director of marketing, Flybe comments: “We are committed to getting the millions of passengers we carry each year through the check in process as quickly and efficiently as possible.  These machines minimise queuing and really do speed things up, allowing our passengers to better enjoy their travel experience with Flybe.

We are pleased with the customer uptake, however are not surprised that such hassle free check-in channels are proving so popular.  We will now be focusing on driving usage even higher, plus working on implementation of the next step which will see passengers checking-in by mobile phone. We will continue to flush out cost, whilst providing our passengers with a suite of affordable options to suit their needs”

Spencer Birns, head of aviation relations at Cardiff International Airport added: “We welcome this development from Flybe. This shows the airline is leading the way by investing in new technology to give their passengers more options, making the journey from their local airport an enjoyable experience.”


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